Please find customer testimonial; sorry for the late reply.
I write this to express my thanks to the team at Blockout Blinds. I recently purchased my blinds after having a meeting with Felix, one of the consultants. Felix was terrific offering valuable advise on the installation and the choice of blind fabrics and colors. At no point was he pushy, a common characteristic by sales consultants. He asked what my requirements were and suggested options I could consider. My consideration was based on quality but also budget. I didn’t feel at any time I was compromising on either.
I also took the option of getting a quote from Vista. Not only were they more expensive but I was astonished to find they offer 1 year warranty, compared to 10 by Blockout. I had serious questions over the quality of those suggested by Vista if they were only able to offer a 12 month warranty.
Once the blinds were ready, the installer came out to connect them; and to my surprise it took less than 30 minutes (5 blinds). The installation was very clean and the professionalism shown by Felix continued throughout the installation process. Unfortunately two of the blinds were marked slightly. When I contacted blockout blinds my concern was taken seriously and replacement blinds were offered. I work in retain myself and understand that mistakes can happen; its the way in which you solve the problem that counts. I was contacted by Blockout Blinds and within ten days new replacement blinds were ready – no questions asked.
I would like to thank the team at Blockout blinds, from Felix to the installer and the administration team. I will be recommending my family and friends to consider Blockout blinds when they require new window coverings.
Duncan Board | Sales Consultant | E & S Trading